I recently took one of our vehicles into the dealership to have the side view mirror fixed. The mirror wouldn’t stay in place at all, it was wobbly like the mechanism had broken. I showed the service guy what the problem was and headed to the waiting room while my vehicle headed to the service bay.
I settled in to enjoy the WordPress reader on my phone while I waited. A little time passed, and the service guy came to tell me that the repair would cost about a thousand dollars, A THOUSAND DOLLARS. He explained that the entire mirror and housing needed to be replaced. I was shocked. I had expected maybe $300, and I probably would have paid $400, but a $1000???
I was overcome with this feeling of needing time, just a few moments, a pause. So I told the service guy (nicely) that I thought a thousand dollars was unreasonable and that I was going to text my husband. Truth be told, texting my husband was going to accomplish nothing. He is a wonderful man who knows nothing about cars. So instead, I went back to my WordPress reader. I simply sat there and continued to read. A little more time passed, and the service guy returned to the waiting area. He said, “Your car is fixed, and it is free of charge.”
Turns out the pause gave him a moment to think of alternative solutions. He had a hunch that if he cycled the mirror through a set of movements, manually and then electronically, it may solve the problem without replacement. Well, it worked. I’m so grateful for following my instincts to take a pause. Although I had no idea how, I knew a pause would deliver a better solution.
Please remember to give yourself and others a pause, a solution does not need to be immediate. The first solution may also not be your best option, follow your instincts.